Gallery – Family Garden
Facilities and Services
- TEAM : 8 STAFF
- VILLA MANAGER
- COOK/CHEF : 2
- DAILY HOUSEKEEPER : 2
- POOL MAINTENANCE
- WINE CELLAR FRIDGE
- SURFING AREA
- NIGHT SECURITY SERVICE
- CEILLING FANS
- MOSQUITO NETS
- AIR CON BEDROOMS
- SAFETY BOXES (LAPTOP)
- SAFETY LAMP
- WELCOME DRINKS
- IRON/IRONING BOARD
- BABY COT
- BABY CHAIR
- CHILDREN’S TOYS
- COFFEE MACHINE
- FULLY EQUIPPED KITCHEN
- GAZEBO / BALE
- FIRE EXTINGUISHERS
- FIRST-AID BOX
- BOARD GAMES
- VIDEO PROJECTOR
- DVD PLAYER
- DVD MOVIES
- HIFI (BOSE)
- MASSAGE TABLE
- GAS BARBECUE
Available with extra cost
- BABY SITTER
- YOGA TEACHER
- GYM TEACHER
- SURF LESSONS
- GOLF TEACHER
- AIRPORT PICK-UP
- LOCAL PHONE
Terms and conditions
Sorry…. the boring but necessary Terms and Conditions. Please make sure you read the following before making a reservation and before the check in.
• CHECK IN / CHECK OUT :
Check In : After 2 PM
Can be sooner depending on occupation of the villa in the morning of arrival (please contact us. A luggage deposit is also possible to our office, and you can wait at the beach or at a nearby restaurant/bar). The Villa Manager will greet you at the Property to check you in, show you the features of the Villa SINGA and answer any question you may have.
The Villa Manager office is open daily (except Sunday) from 9 AM – 5 PM. Guests arriving after 5 PM (or on Sunday) must make advance arrangements by contacting the property.
Check Out : Until 12 PM
Late Check Out : until 6 PM charged 50% of the daily rate and one night full payment is required for any check-out after 6 PM (subject to availability). No refund will be given in case Guest arrive late in the villa or leave before the end of the rental period. If the Villa Manager office is not open (9 AM-5 PM), you may still be able to check out by depositing your keys to the night security staff or another staff. Please advise us and settle your account on the previous evening. Bills for food or any other additional service(s) must be settled before check-out or at least once a week for longer stays.
• MINIMUM STAY / SEASON PERIODS :
3 nights in Standard Season / High Season and 4 nights in Peak Season
Standard Season : From January 1 to March 31 / From November 1 to December 20
High Season : From April 1 to June 30 / From September 1 to October 31
Peak Season : From July 1 to August 31 / From December 21 to 31 / Chinese New Year
• PAYMENT :
To confirm the booking request, the Guest must make the deposit payment :
For rentals beginning more than 60 days after the date of the booking request : a deposit of 50% minimum of the total rental amount is payable.
For rentals beginning 60 days or less after the date of the booking request : the total rental amount is payable.
If the required deposit payment is not received within the 2 working day period, Villa SINGA reserves the right to void the Guest’s booking request.
Where a 50% deposit applies to the booking, the Guest must pay the remaining 50% balance not less than 60 days before the scheduled arrival date.
If payment is made by Bank transfer, it must be made in US Dollars, unless otherwise agreed with Villa SINGA.
If payments are not made on or before the due dates as required herein, Villa SINGA may cancel the booking, in which case this Rental Contract will be thereby terminated without any further notice required. Cancellation charges may apply as detailed below.
NOTE: You will need to instruct your sending bank to ensure the full amount transferred is guaranteed to the receiving bank. All bank transfer fees are to be included in the total amount transferred.
Any shortfall in the total rental amount received from the rental amount due will be due and payable prior to arrival.
Please send the transfer slip once the money is sent for us to trace it – especially if the remitting account is not under your name.
• REGULATIONS :
A copy of all guests passport may be required at check-in and only registered guests can stay in the villa (local regulations require all foreigners and visitors to Bali to register). The Tax identification of the villa is : NPWPD N° 300351730504 and NPWP N° 534525456905000
• PASSPORT / VISA :
All travelers must have a valid passport for international travel and must have an expiration date not less than 6 months prior to entry.
All travelers have the responsibility to ensure that they have valid passport and if necessary, valid visa. If you are refused entry into the country, you release us from all damages, expenses, costs, liabilities or loss you incur in relation to such matters.
• TRAVEL INSURANCE :
We strongly recommend that you take out comprehensive travel insurance at the time of booking, to protect you and all those accompanying you for the full time of your visit against illness, including evacuation, injury, death, loss of baggage and personal items, theft, cancellation and other travel contingencies.
• BREAKFAST, LUNCH, SNACKS & DINNER :
The Villa SINGA’s team includes 2 private Chefs (Service 7:30 AM-10 PM) to prepare your breakfast, lunch, snacks and dinner.
They can cook Asian, International, Vegetarian, Dietary or Children dishes, and will show you suggestion menus. Guest will be requested to provide a cash float for groceries around 1.500.000 IDR upon arrival or in advance, and to plan meals the evening before.
The Villa SINGA staff can make any purchases (charges : 20% of grocery cost if we do the shopping), and will keep and present the supermarkets receipts. For the first meal (of your choice) we can purchased the grocery shopping in advance and the Guest is responsible for reimbursing.
Breakfast (7:30 AM-10:30 AM) :
Breakfast starts at 7:30 AM. Should you have to depart earlier (day trip / check-out) we can prepare a take away breakfast on request. Please notify the Villa Manager at the latest on the morning before your departure.
Lunch (11:30 AM-2:30 PM) : Maximum 3 different menus
Snack, Tea/Coffee Time (Fruits skewers, Waffles, Crepes,…) : During all the day.
We can prepare a Picnic area around 4:30 PM to enjoy the sun’s sunk on Indian Ocean.
Please advise us in advance.
Dinner : (6:30 PM-9:30 PM) : Maximum 3 different menus
• UTILITIES/LINENS/TOWELS :
Utilities costs are included in the rent.
Villa SINGA abides with an eco-friendly policy.
Therefore, we kindly ask the Guest not to leave water taps open and to close bay-windows while air-conditioning is in use. Besides, we request that all air-conditioning must be switched off when you need to go out or stay long outside of the villa. Villa SINGA staff may perform action in order to comply with this policy.
Linens and towels are provided by the villa and due to our eco-friendly policy, linens are changed every three days, more often if necessary. Towels are changed every two days, or left on the bathroom ground, or for pool towels on the deck. Additional charges may apply if more frequent changes are needed.
• PICK UP / DROP OFF SERVICE :
Transfers can be arranged, please contact us.
• LONG STAY DISCOUNT :
Conditions apply, please contact us
• LAST MINUTE DISCOUNT :
Conditions apply, please contact us
• VILLA OCCUPANCY :
The maximum occupancy (day and night) of the villa SINGA is 14 persons including children (+2 free babies under 2 years for whom we can provide baby cots if necessary). For more than 14 people : Conditions apply, please contact us. The number of guests indicated at the time of booking is the maximum number of guests allowed, so if any change please contact us. The accommodation cannot be sublet and persons under the age of 25 are not accepted as guests unless accompanied by their parents or responsible adults. Villa SINGA reserves the right to refuse any check-in or to terminate a stay in a situation that does not comply with this policy, without compensation or refund.
• UNREGISTERED PERSON :
200 USD / night / person. The booking is for a specified number of registered people, so there is a supplementary charge if a person is not declared. If you made a reservation based on 10 people occupancy, you got a rate based on 10 people occupancy, so to avoid this charge, please inform us before arrival of any change in the number of people in your booking.
• USE OF PROPERTY/EVENTS :
All bookings are assumed to be for holiday purposes only, and for the number of persons foreseen in the booking. Villa SINGA is not an event villa, and can cater only intimate and private events (wedding, vow renewal, birthday…) and the number of people in attendances can not exceed the villa maximum capacity (14 persons). Please communicate this at the time of booking for approval.
• DAMAGE OR LOSSES :
Any damage or losses caused during the rental period, will may be charged at the replacement cost to the Guest.
For example, for stains from food/drink/chlorine to any sheets/mattress/towels/cushions or pillows, for any food or alcohol thrown into the pool, any stains or markings to any wall or floor surfaces, cigarette hole in a mattress, broken lamps, dishes or furnitures. Guests are required to use the exterior sofas, and not to enter into the villa when they are wet from swimming. It’s to avoid chlorine damages to the wooden floor and also because floors may become slippery. The Property is to be left as when you arrived, and any losses from taking decoration/hangers/toiletries/towels/pool towels/books/games/DVD movies/remotes/keys will be charged at the replacement cost. In cases of excessive or unacceptable loss or damage, Villa SINGA may require the Guest to vacate the property immediately, without compensation or refund.
• SMOKING/CANDLES/PETS :
For the safety and comfort of all guests, smoking is not permitted inside the Villa SINGA.
Ashtrays are provided in the outside areas (decks/terraces) for guest wishing to smoke. As most villa roofing is made from weaved grass (Alang-Alang), it is easily burnt from a thrown cigarette. If any neighboring property or any roofing on Villa SINGA is damaged by a reckless guest the damages owing will be paid by him. The Villa Management reserves also the right to charge for deterioration due to smoking and / or for curtain laundry.
For safety reasons, candles, paper candles lanterns, etc… are not authorized but we can provide you led flameless candles.
We love animals but sorry, pets are not allowed for comfort of all guests (allergy).
• CANCELLATION :
If the Guest wishes to cancel a confirmed booking, written notice of cancellation must be sent to Villa SINGA.
It is strongly recommended that the Guest purchase a trip cancellation insurance. In the event that the Guest cancels a confirmed booking, the following cancellation fees will apply.
If the Guest cancels the reservation more than 60 days before the start of the rental period, 30% of the total rental amount will be forfeited. If the Guest cancels the reservation between 30 and 60 days before the start of the rental period, 60% of the total rental amount will be forfeited. If the Guest cancels the reservation between 1 and 29 days before the start of the rental period, 100% of the total rental amount will be forfeited.
Villa SINGA will refund any remaining balance to the Guest. In case the Management has to transfer back funds due to cancellation, the bank fees will be charged and deducted from the amount to be transferred back. In case the Guest need to shorten his stay after arrival, or arrive late in the villa, the nights not spent in the villa will not be subject to any refund or compensation.
• VALUABLES :
Valuable items such as passports, cell phones, laptops, cameras, travelers checks, cash or jewelry should be stored in the safety deposit box provided in each bedroom of the Villa SINGA. Neither the Villa Management nor the staff can be held responsible for any valuables left behind, lost, or damaged. We have security cameras to check the accesses and only for recording (no surveillance screen) in the event of problems (intrusion, thefts,…) but please remember to close entrance door and all outdoor bay windows before leaving the villa.
Please make sure you don’t forget any belongings when departing from the Property. Any items left behind may be sent to the Guest’s home provided item is of reasonable size and after payment of the shipping expenses.
• PRIVATE COMPLEX
The Guest enjoys all the benefits of a vacation villa, but with the added bonus of being located in a 24-hour secure and car-free complex (perfect for children). Our private beach is shared with guests of the neighboring hotel. The Guest has access to the hotel’s restaurant, spa, cocktail bar, but use of its pools is reserved to hotel guests (however pool day pass can be purchased at preferential rate).
• STAFF, MAINTENANCE AND SECURITY ACCESS
The property and its facilities are available for the Guest’s full enjoyment during the rental period. However, Villa SINGA staff must always be allowed access to the property, and access must always be granted for safety reasons or emergency repairs.
• CONDUCT AND NOISE
Villa SINGA is located in quiet residential neighborhood.
The actions of all occupants of the property shall not interfere with the enjoyment of others residents.
Please do not use loudly the pool after 11 PM and before 7 AM. Please reduce music and other sounds especially in the outside area between 11 PM and 7 AM. Illegal activities including gambling, prostitution, drugs, possession or use of pyrotechnics, are all strictly prohibited.
If there is a Police or Banjar report, the Guest is responsible to pay any penalties.
The Guest is asked to respect this, and is responsible to ensure that all guests to the property behave in an appropriate manner.
If one or more guests do not behave appropriately, Villa SINGA may require all the guests to vacate the property immediately, without compensation or refund.
Villa SINGA does not take any responsibility for any physical injury/ sickness / death/ loss or damages, inconvenience or additional expenses incurred by the guests, or their visitors, regardless of the cause.
In the interests of safety, due care should be taken by the Guest, especially with children, when using all Property’s facilities, and especially around pool, cliff glass fence/cliff gate, barbecue, stairs, terraces. All children must be under the direct supervision of an adult guest at all times. Villa SINGA will take no responsibility for accidents occurring outside the villa, even for activities / services organized through the Villa SINGA office or staff.
No responsibility can be taken for failure of machinery, electrical fault or equipment in the villa, pool turned green after thunder or neighborhood nuisances, but the management and staff will aim to assist you and to rectify such problems as quickly as possible. No refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, water, pool filtration systems, air conditioning, video or internet services, appliances, etc…, for the pool turning green after thunder or neighborhood nuisances. It is the guest’s obligation to report any problems or damages to Villa Manager immediately.
The Guest holds the Villa Management free of liability resulting from such claims that result as consequences of accidents leading to injury or loss of life.
• COMPLAINTS :
Every attempt will be made for guests to have an enjoyable holiday stay. If you should have a problem during your stay, please inform our Villa Manager or email directly.
• EMAIL COMMUNICATION :
By providing your email address, you consent to receiving emails from Villa SINGA(of course we will never share your address). To avoid internet fraud we would like to point out that Villa SINGA exclusively communicates via email@example.com or firstname.lastname@example.org
In the event that you have been contacted by anyone via email NOT from above email or by phone, claiming to be representing Villa SINGA, we ask you to notify us straight away.
• By paying the deposit for your accommodation, the Guest agrees on behalf of all registered guests, that, these Terms and Conditions have been read, understood and have been accepted and agreed to by the Guest without reservation and without exception. A copy of these document must be signed by the Guest upon check-in or the Guest will not be allowed to enter the premises.